Please read these terms carefully before using Hook0's services
These Terms of Service (the "Terms") govern your access to and use of the Hook0 platform and related services (collectively, the "Service") operated by FGRibreau SARL, a French limited liability company (société à responsabilité limitée) registered at the Registre du commerce et des sociétés de La Roche-sur-Yon under number 850 824 350, with registered office at 3 rue de l'Aubépine, 85110 Chantonnay, France, VAT number FR27850824350 ("Hook0", "we", "us", or "our").
The Service is intended exclusively for businesses and professional entities (B2B). By registering for, accessing or using the Service, you confirm that you are acting in a professional capacity on behalf of a legal entity, and that you have the authority to bind that entity to these Terms.
BY REGISTERING FOR, ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICE.
Commercial and billing conditions (pricing, invoicing, payment terms) are set out in the Terms of Sale, which form a separate document incorporated by reference into this agreement.
As used in these Terms, the following terms have the meanings set out below:
2.1. Professional use only. The Service is designed exclusively for professional and business use. These Terms do not apply to consumers (individuals acting outside of any trade, business, or profession). By accepting these Terms, you represent and warrant that you are acting in a professional capacity.
2.2. Authority to bind. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind that entity. In such case, "you" refers to that entity.
2.3. Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and the Terms of Sale, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings, representations, or agreements.
3.1. Platform overview. Hook0 is a webhook management platform that enables businesses to send, receive, manage, and monitor webhook events. The Service includes webhook delivery infrastructure, retry logic, event logging, and related developer tooling.
3.2. Subscription Plans. The Service is available under the following Subscription Plans: Developer (free), Startup, Pro, and Enterprise. The features, usage limits, and pricing applicable to each plan are described on the pricing page at hook0.com. Hook0 reserves the right to modify the features associated with any Subscription Plan, including discontinuing features available on the free Developer plan, upon notice as set out in Section 13.
3.3. Updates. Hook0 may update, modify, or discontinue features of the Service at any time. Where a change is material, Hook0 will provide reasonable prior notice. Continued use of the Service after such changes constitutes acceptance of the updated Service.
3.4. Third-party services. The Service may integrate with or link to third-party services. Hook0 does not control and is not responsible for such third-party services. Your use of them is governed solely by the applicable third-party terms.
4.1. Accurate information. You agree to provide accurate, current, and complete information when registering for an Account and to keep that information up to date. Hook0 may suspend or terminate your Account if it discovers that information provided is false or misleading.
4.2. Account security. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify Hook0 immediately at [email protected] if you become aware of any unauthorized access to or use of your Account.
4.3. One account per entity. Each legal entity may maintain only one Account unless expressly agreed otherwise by Hook0 in writing. Multiple Accounts created to circumvent usage limits or billing obligations are prohibited.
4.4. Users. You are responsible for ensuring that all Users accessing the Service through your Account comply with these Terms. You remain fully liable for their acts and omissions.
5.1. Pricing. Current pricing for each Subscription Plan is published at hook0.com. All prices are exclusive of applicable taxes unless otherwise stated.
5.2. Commercial conditions. Billing cycles, payment methods, invoicing, and other commercial conditions are governed by the Terms of Sale.
5.3. Price changes. Hook0 reserves the right to modify the pricing of any Subscription Plan. Any price increase will be notified at least 30 days in advance by email to the address associated with your Account. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
5.4. Cancellation and upgrades. You may cancel, upgrade, or downgrade your Subscription Plan at any time by contacting [email protected]. The effects of cancellation on billing are described in the Terms of Sale.
6.1. Hook0 intellectual property. Hook0 and its licensors own all intellectual property rights in and to the Service, including the software, source code, interfaces, Documentation, trademarks, logos, and trade dress. Nothing in these Terms grants you any rights in the Service other than the limited right to use it in accordance with these Terms.
6.2. License to use the Service. Subject to your compliance with these Terms and payment of applicable fees, Hook0 grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the term of your subscription.
6.3. Your Content. You retain all ownership rights in and to your Content. By submitting Content through the Service, you grant Hook0 a limited, worldwide license to process and store your Content solely to the extent necessary to provide the Service. Hook0 will not use your Content for any other purpose.
6.4. Feedback. If you provide suggestions, comments, or other feedback about the Service ("Feedback"), you grant Hook0 a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Service or any other Hook0 product or service, without any obligation of compensation or attribution to you.
6.5. Open-source components. Certain components of the Service may be subject to open-source licenses. Nothing in these Terms limits any rights you may have under such licenses.
7.1. Permitted use. You agree to use the Service only for lawful business purposes and in accordance with these Terms, applicable law, and any guidelines published by Hook0.
7.2. Prohibited use. Without limiting the foregoing, you agree not to:
7.3. Responsibility for Content. You are solely responsible for all Content that you transmit through or store in the Service. You represent and warrant that you have all rights necessary to use such Content in connection with the Service and that your Content does not infringe any third-party rights.
7.4. Suspension. Hook0 reserves the right to suspend your access to the Service immediately and without prior notice if it reasonably believes that your use violates these Terms or poses a risk to the Service or to third parties. Hook0 will notify you of any such suspension as soon as practicable.
8.1. Privacy Policy. Hook0's collection and use of personal data in connection with the Service is governed by the Privacy Policy, which is incorporated by reference into these Terms. Please read it carefully.
8.2. Data Processing Addendum. Where Hook0 processes personal data on your behalf as a data processor within the meaning of Regulation (EU) 2016/679 (GDPR), the Data Processing Addendum applies and is incorporated by reference into these Terms. You are responsible for ensuring that your use of the Service is compliant with applicable data protection laws, including obtaining any necessary consents from data subjects.
8.3. Your obligations. You are the data controller with respect to any personal data contained in your Content. You are responsible for ensuring that you have an appropriate legal basis for processing such personal data through the Service and for providing any required notices to data subjects.
9.1. Definition. "Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party") that is designated as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. For Hook0, Confidential Information includes the Service's source code, architecture, pricing structures, and business strategies. For you, Confidential Information includes your Content and business data.
9.2. Obligations. Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) use the Confidential Information solely for the purposes of performing its obligations or exercising its rights under these Terms; and (c) not disclose the Confidential Information to any third party without the prior written consent of the Disclosing Party, except to employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms.
9.3. Exceptions. The confidentiality obligations in Section 9.2 do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party prior to disclosure; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided that the Receiving Party gives the Disclosing Party prompt written notice (where legally permitted) and cooperates with any effort to seek a protective order.
10.1. "As is" basis. The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Hook0 disclaims all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2. No guarantee of availability. Hook0 does not warrant that the Service will be uninterrupted, error-free, or free from vulnerabilities. Planned and unplanned maintenance may result in temporary unavailability. Hook0 will make commercially reasonable efforts to provide advance notice of planned maintenance where practicable.
10.3. No warranty on results. Hook0 does not warrant that the Service will meet your specific requirements or that any results obtained through the Service will be accurate, complete, or reliable.
10.4. Scope. Nothing in these Terms excludes or limits any warranty that cannot be excluded or limited under mandatory applicable law, including French law.
11.1. Cap on liability. To the maximum extent permitted by applicable law, Hook0's total aggregate liability to you arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you to Hook0 during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies even if Hook0 has been advised of the possibility of such damages and reflects a fundamental element of the basis of the bargain between the parties.
11.2. Exclusion of indirect damages. To the maximum extent permitted by applicable law, Hook0 shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or in connection with the Service or these Terms, regardless of the theory of liability. In accordance with article 1231-3 of the French Civil Code (Code civil), Hook0's liability for damages not directly and immediately caused by Hook0's breach is excluded to the fullest extent permitted by law.
11.3. Mandatory law. Nothing in these Terms limits or excludes liability that cannot be excluded or limited under mandatory applicable law, including liability for death or personal injury caused by negligence, fraud, or willful misconduct.
12.1. Term. These Terms commence on the date you first register for or access the Service and continue for an indefinite period until terminated in accordance with this Section 12.
12.2. Termination by you. You may terminate your subscription and close your Account at any time by contacting [email protected]. Termination takes effect at the end of the current billing period unless otherwise agreed. Any fees paid are non-refundable except as set out in the Terms of Sale.
12.3. Termination by Hook0 for cause. Hook0 may terminate your access to the Service upon 15 days' written notice if you materially breach these Terms and fail to cure that breach within the notice period. Hook0 may terminate immediately and without prior notice in cases of serious breach, including but not limited to: use of the Service for illegal purposes, conduct that poses an immediate security risk to the Service or third parties, or non-payment of fees after a reminder.
12.4. Termination by Hook0 without cause. Hook0 may terminate these Terms for any reason upon 30 days' written notice. In such case, you will receive a pro-rata refund of any prepaid fees covering the period after the effective date of termination.
12.5. Effects of termination. Upon termination of these Terms for any reason: (a) all rights and licenses granted to you under these Terms immediately terminate; (b) you must cease using the Service; (c) Hook0 will retain your Content for 30 days after the effective date of termination, during which period you may request an export of your data by contacting [email protected]; (d) after such 30-day period, Hook0 may permanently delete your Content without further notice.
12.6. Survival. Sections 1, 6.1, 6.4, 9, 10, 11, 12.5, 12.6, and 14 shall survive termination of these Terms.
13.1. Notice of changes. Hook0 may modify these Terms at any time. Where modifications are material, Hook0 will provide at least 30 days' prior notice by email to the address associated with your Account and by posting the updated Terms on the Site, indicating the new effective date.
13.2. Acceptance. Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription before the effective date.
13.3. Minor changes. Hook0 may modify these Terms without prior notice for changes that are purely administrative (such as corrections of typographical errors or updated contact information) or that are required by law. Such changes will be indicated by an updated "Last Updated" date at the top of the Terms.
14.1. Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by French law (droit français). The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
14.2. Jurisdiction. The parties agree to submit any dispute arising out of or in connection with these Terms to the exclusive jurisdiction of the competent courts of Nantes (tribunaux de Nantes), France, subject to any mandatory jurisdiction rules applicable to the subject matter of the dispute.
14.3. Force majeure. Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riot, fire, flood, natural disaster, government action, strikes, lockouts, or failures of third-party telecommunications networks or infrastructure. The affected party shall promptly notify the other party and use commercially reasonable efforts to resume performance as soon as practicable.
14.4. Assignment. You may not assign or transfer any of your rights or obligations under these Terms without Hook0's prior written consent. Hook0 may assign these Terms in whole or in part, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, upon written notice to you.
14.5. Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
14.6. Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision for the future.
14.7. Relationship of the parties. Nothing in these Terms creates or shall be deemed to create any partnership, joint venture, agency, or employment relationship between the parties. Each party acts as an independent contractor.
14.8. Notices. Legal notices to Hook0 must be sent in writing by email to [email protected] or by post to FGRibreau SARL, 3 rue de l'Aubépine, 85110 Chantonnay, France. Hook0 may send notices to you by email to the address associated with your Account. Electronic notices are deemed received on the day of transmission unless a delivery failure notification is received.
For any questions, comments, or concerns regarding these Terms or the Service, please contact us: